PRIVACY POLICY

Last updated: September 11, 2026

At KOLORLY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, contact us, or otherwise use our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you interact with KOLORLY, we may collect certain personal information, including:

Contact information — such as your name, email address, phone number, billing address, and shipping address.

Order information — including products purchased, order history, shipping details, and transaction information.

Payment information — payments are processed through third-party payment providers. KOLORLY does not directly store complete payment card details.

Account information — if you create an account, we may collect your login and account-related information.

Device and usage information — including your IP address, browser type, device information, pages viewed, interactions with our website, and other technical information.

Communications — information you provide when contacting customer support, submitting a form, or communicating with us.

Marketing preferences — such as whether you have chosen to receive promotional emails or other marketing communications.

2. How We Use Your Information

We may use your personal information to:

• Process, fulfill, and deliver your orders;
• Process payments and transactions;
• Provide order confirmations and shipping updates;
• Provide customer service and respond to inquiries;
• Manage returns, refunds, warranties, and disputes;
• Maintain and improve our website and services;
• Detect and prevent fraud, abuse, and security threats;
• Personalize your shopping experience;
• Send marketing communications where permitted by law and according to your preferences;
• Measure the effectiveness of our advertising and marketing;
• Comply with applicable legal and regulatory obligations.

3. Shopify

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

Shopify may process personal information in connection with your use of our store. Shopify's handling of personal information is governed by its own privacy practices.

4. How We Share Personal Information

We may share personal information with service providers and other third parties where necessary to operate our business, including providers that assist with:

• Ecommerce hosting;
• Payment processing;
• Order fulfillment;
• Shipping and delivery;
• Customer support;
• Email and marketing services;
• Analytics;
• Advertising;
• Fraud prevention and security;
• IT and website services.

We may also disclose information when required by law, to respond to lawful requests, to enforce our agreements, or to protect the rights, safety, and security of KOLORLY, our customers, or others.

We do not sell personal information for money. Certain advertising or analytics activities may, however, be considered a “sale,” “sharing,” or targeted advertising under some privacy laws. Where required, you may have the right to opt out of these activities.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate our website, remember your preferences, understand how visitors use our store, improve performance, and support advertising and marketing.

Depending on your location, we may ask for your consent before using certain non-essential cookies.

You may manage your cookie preferences through our cookie consent tools where available. You can also control certain cookies through your browser settings, although disabling cookies may affect some website functionality.

6. Marketing Communications

If you subscribe to our email list or otherwise consent to receive marketing communications, we may send you information about new products, promotions, offers, and KOLORLY updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Transactional communications relating to your purchases, account, shipping, or customer service may still be sent where necessary.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. International Data Transfers

Because we operate an online store and use service providers that may operate internationally, your personal information may be processed or stored outside the country where you live.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Request portability of certain personal information;
• Opt out of certain targeted advertising, selling, or sharing of personal information;
• Lodge a complaint with an appropriate data protection authority.

These rights may be subject to exceptions and limitations under applicable law.

To exercise your privacy rights, contact us using the information provided below.

10. Children's Privacy

Our products and services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information improperly, please contact us so we can review the situation and take appropriate action.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, legal requirements, or privacy practices.

When changes are made, we may update the “Last updated” date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

KOLORLY
Email: [support@kolorly.com]
Business name: KOLORLY
Country: Lithuania